Terms of Service
Short, and in plain language. If something here is unclear, ask and a person will answer.
Last updated
Who this is with
These terms are between your company and PhaseOps, the operations platform served at www.phaseops.live. Everything below is addressed to the company that holds the workspace; where it says “you”, it means that company and the people it lets in. Reach us at hello@phaseops.live.
Using the platform
PhaseOps is provided as-is. By creating an account you agree to use it lawfully, and only with data you have the right to store — that includes crew personal details, traveller documents and client records your company puts into it.
Your data
Your company's data belongs to your company. Owners control team access; deactivating a member removes their access without deleting operational history, so the record of who did what on a show survives the person leaving. What we store and who processes it is set out in the privacy policy.
Seats and invoicing
A workspace is charged by seat. What your company is on, who is holding a seat and the invoices raised against it are all in Admin → Subscription & Billing, in front of the owner, and that screen is the record. Adding or removing people changes what is billed from the next invoice. Payments are processed by Stripe; we do not see or store card numbers.
Travel bookings
Flights and stays booked through PhaseOps are charged to the card your owner has put on file, for the fare that was approved. No card on file means no ticket: nothing is held, deferred or ordered on account, and the product says so and stops rather than booking another way. A company set up to try the product runs against sample offers — the confirmation is marked as a sample on its face, and no money moves.
A ticket, once bought, is subject to the airline's or the property's own rules on changes and refunds. We pass those through; we do not override them.
Ending it
You can stop using PhaseOps at any time, and you can ask for your company's data or ask us to delete it — see Retention in the privacy policy. We may suspend an account that is being used unlawfully or in a way that puts other companies' data at risk, and we will say why.
Changes
As the product grows these terms will grow with it. Changes will be dated rather than slipped in, and continued use after a change is acceptance of the updated terms.